The biggest factor that separates good companies from outstanding companies is good customer service. Whether or not your business can invest in customer service software to enhance communication with your customers is not the key to rewarding and profitable relationship. Good customer service skills and a good customer service program determines how products and services that are returned or cancelled; and how and why customers reorder and are maintained. Remember the Important Customer Service Skills!
1. The basic nature of good customer service is the ability to communicate well by phone and email and both mediums need attention paid to them: Customer service by telephone. Telephone conversations need to be handled in such a way where the speaking tone reflects understanding and patience. Customer service agents should be friendly, knowledgeable, courteous, and professional. Customer service email should reflect a friendly tone in wording and speed in response time. Customer service agents need to be just as courteous, knowledgeable, and professional as with a telephone conversation.
2. Skills require knowledge in the industry or business in order to address customer concerns effectively. No one likes to be handed off to another customer service representative, which usually requires more waiting time.
3. Good customer service skills entail the ability to listen. Many customer service representatives can “push a button” with customers by talking over them instead of truly listening. Overzealousness with knowledge should be avoided and, instead, listening to the customer and responding at appropriate intervals should be a honed skill.
4. Customer service representatives are human and should be able to freely admit to an error to a customer. Customers appreciate dealing with good customer service representatives who are not afraid to apologize for an error or misunderstanding.
5. Customer service representatives should have patience with consumers. Good representatives have the ability to foresee the needs of the customer and be able to walk the customer through a solution to their problem effectively without “talking down” to the customer in tone or word.
6. Good customer service skills include the initiative to follow up with the customer to ensure that their needs were fully addressed or if other questions have arisen.
7. Customer service representatives need to be able to be respectful of the customer and takes into consideration the customer's circumstances, level of knowledge, and understanding. For example, not all people are ‘computer-savvy'.
8. Good customer services representatives know when it's time to take a break. It is better to take the break than to continue after a frustrating call or email correspondence. In addition, changing tasks can help to balance out the representative's perspective and help keep him or her “fresh” with customer interaction.
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1. The basic nature of good customer service is the ability to communicate well by phone and email and both mediums need attention paid to them: Customer service by telephone. Telephone conversations need to be handled in such a way where the speaking tone reflects understanding and patience. Customer service agents should be friendly, knowledgeable, courteous, and professional. Customer service email should reflect a friendly tone in wording and speed in response time. Customer service agents need to be just as courteous, knowledgeable, and professional as with a telephone conversation.
2. Skills require knowledge in the industry or business in order to address customer concerns effectively. No one likes to be handed off to another customer service representative, which usually requires more waiting time.
3. Good customer service skills entail the ability to listen. Many customer service representatives can “push a button” with customers by talking over them instead of truly listening. Overzealousness with knowledge should be avoided and, instead, listening to the customer and responding at appropriate intervals should be a honed skill.
4. Customer service representatives are human and should be able to freely admit to an error to a customer. Customers appreciate dealing with good customer service representatives who are not afraid to apologize for an error or misunderstanding.
5. Customer service representatives should have patience with consumers. Good representatives have the ability to foresee the needs of the customer and be able to walk the customer through a solution to their problem effectively without “talking down” to the customer in tone or word.
6. Good customer service skills include the initiative to follow up with the customer to ensure that their needs were fully addressed or if other questions have arisen.
7. Customer service representatives need to be able to be respectful of the customer and takes into consideration the customer's circumstances, level of knowledge, and understanding. For example, not all people are ‘computer-savvy'.
8. Good customer services representatives know when it's time to take a break. It is better to take the break than to continue after a frustrating call or email correspondence. In addition, changing tasks can help to balance out the representative's perspective and help keep him or her “fresh” with customer interaction.
Job Vacancy , Job Indonesia , Indonesia Job
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