Fundamentally, it is people (people do their job for your company) and not money or infrastructure that will make your organizational change happen. Change initiatives fail where roles and responsibilities are left unclear or not agreed. In organizations with a toxic performance culture, many employees and managers spend much of their time and effort in hiding from responsibility. What are the key roles and responsibilities for bringing about the needed change in your area? Have you identified the key tasks for each person belonging to each of the four key change role groups: Change Driver, Change Implementer, Change Enabler and Change Recipient? Selecting the right people for the right roles is also critically important. Find out all you can about selecting, leading and managing teams.
I mention teams here because no matter what your change program is about, most likely the people working in the various change roles will not be working in isolation. More and more, results can only be achieved through people working collaboratively – in teams. Are your teams of the optimal size of around five to eight members? Is each team being led by the right team leader? Do they have the necessary technical and interpersonal skills? One reason why teams are much more productive than individuals working in isolation is that team members leverage off each other’s strengths and compensate for each other’s weaknesses. So, do your teams have the right balance of natural working styles? There will be times when one or more of your teams get stuck. When they hit a brick wall, make sure that you have a strategy in place for moving them forward. As you have already guessed, a permanently stuck team leads to a permanently stuck change program.
All this talk about the value of teams highlights the importance of jobs training in skilling up teams and bedding in change. Many organizations, however, fail to benefit from the resources spent on training. Soon after the training is completed, employees continue to cling on to the old way of doing things. Review how successfully your organization is using training to improve people capability. Ensure that your change program has a well-articulated training plan based on a thorough analysis of skill gaps. I said that successful change is about changing people’s behavior. So, make sure that your training programs focus on behavior change and are not simply about delivering the most content in the shortest possible time. To help bed in the new behaviors, budget and plan for lots of back in the workplace support. Change will not happen if your managers do not actively support the training. Make sure that they “walk the talk” and are not simply feigning approval in front of the executive.
Even if your training is well delivered and supported, a proportion of your employees, customers and suppliers will resist your change efforts. Unless you have a well thought out strategy for dealing with negative reactions, these resisters will wear your program down until it fizzles out or ends with a bang. Find out which of your resisters are actively fighting out in the open and which are working from the underground. Sometimes the reasons given for resisting change are a smokescreen. In these cases, you will need to do some digging to reveal the real reasons for the resistance. In some instances, resistance is a natural reaction to the proposed changes. Help these people work through the psychological process of denial, resistance and finally acceptance. Importantly, develop a strategy before implementation for identifying sources of resistance and for turning it around.
You have before you a huge task fraught with uncertainty, but filled with incredible opportunity. The above guide to being a triumphant change leader is not the last word on how to bring about successful organizational change. In fact, it is just the beginning for you. Read all you can about leading, coaching and influencing people through change. Your most important and rewarding lessons, though, will be learned as you apply your new found knowledge to your real-life change initiatives. I suspect that the most important lesson that you will learn is that to be successful your change program must not be your change program. I wish you well on your journey.
For job vacancy in Indonesia
© Leslie Allan. All rights reserved.
I mention teams here because no matter what your change program is about, most likely the people working in the various change roles will not be working in isolation. More and more, results can only be achieved through people working collaboratively – in teams. Are your teams of the optimal size of around five to eight members? Is each team being led by the right team leader? Do they have the necessary technical and interpersonal skills? One reason why teams are much more productive than individuals working in isolation is that team members leverage off each other’s strengths and compensate for each other’s weaknesses. So, do your teams have the right balance of natural working styles? There will be times when one or more of your teams get stuck. When they hit a brick wall, make sure that you have a strategy in place for moving them forward. As you have already guessed, a permanently stuck team leads to a permanently stuck change program.
All this talk about the value of teams highlights the importance of jobs training in skilling up teams and bedding in change. Many organizations, however, fail to benefit from the resources spent on training. Soon after the training is completed, employees continue to cling on to the old way of doing things. Review how successfully your organization is using training to improve people capability. Ensure that your change program has a well-articulated training plan based on a thorough analysis of skill gaps. I said that successful change is about changing people’s behavior. So, make sure that your training programs focus on behavior change and are not simply about delivering the most content in the shortest possible time. To help bed in the new behaviors, budget and plan for lots of back in the workplace support. Change will not happen if your managers do not actively support the training. Make sure that they “walk the talk” and are not simply feigning approval in front of the executive.
Even if your training is well delivered and supported, a proportion of your employees, customers and suppliers will resist your change efforts. Unless you have a well thought out strategy for dealing with negative reactions, these resisters will wear your program down until it fizzles out or ends with a bang. Find out which of your resisters are actively fighting out in the open and which are working from the underground. Sometimes the reasons given for resisting change are a smokescreen. In these cases, you will need to do some digging to reveal the real reasons for the resistance. In some instances, resistance is a natural reaction to the proposed changes. Help these people work through the psychological process of denial, resistance and finally acceptance. Importantly, develop a strategy before implementation for identifying sources of resistance and for turning it around.
You have before you a huge task fraught with uncertainty, but filled with incredible opportunity. The above guide to being a triumphant change leader is not the last word on how to bring about successful organizational change. In fact, it is just the beginning for you. Read all you can about leading, coaching and influencing people through change. Your most important and rewarding lessons, though, will be learned as you apply your new found knowledge to your real-life change initiatives. I suspect that the most important lesson that you will learn is that to be successful your change program must not be your change program. I wish you well on your journey.
For job vacancy in Indonesia
© Leslie Allan. All rights reserved.
No comments:
Post a Comment